Crafted for the Brave and the Free
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Product Issues
Having a problem with a product you’ve purchased? Before you reach out, we recommend you first start with the dispensary you made your purchase from. As a distributor, Illicit is unable to directly provide refunds or replacements outside of our licensed retailer partners. If you’re still having trouble, click the link, complete the form, and we’ll reach out soon.
FREQUENTLY ASKED QUESTIONS
No, we do not respond to unsolicited requests to purchase hardware.
Maybe! Provide us as much information as you can and our team will be happy to review.
Yes, approved online retailers are welcome. We require adherence to our brand guidelines and pricing policies.
Vegan products will be coming soon
Check back soon
Coming Soon
Frequently Asked Questions
Most replacements are handled through the licensed retailer where you bought it, but we’re always here to help. Reach out with your receipt and photos - if we can’t replace it directly, we’ll do our best to make sure you’re taken care of.
This is usually due to oil viscosity or temperature. Try warming the cartridge slightly in your hand or with a hairdryer on low heat. Still no luck? Contact us and we’ll walk you through next steps - or assist with a replacement if needed.
Cannabis affects everyone differently. If you feel something’s off—like no effect, too strong, or strange flavor—reach out to us with the product details (batch number, purchase location, etc.) so we can look into it.
Yes. While batch info helps, we can still assist. Just give us the product type, store, date of purchase, and any photos or details you have.
Submit an inquiry and detail the circumstances and we’ll dive into it further. We take safety seriously - and we’ll make sure it’s handled properly.